Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how CR Group Solutions LLC (“we”, “us”), located at 1700 7TH AVE STE 2100, Seattle, WA 98101, United States, collects, uses and protects personal information when you visit this website, order products, request installation, configuration or consulting services, or contact us.

Information we collect

• Name, phone number and email address that you provide in forms and orders.
• Delivery or site address, the items you order and any notes you add.
• Details you submit in contact and service request forms.
• A session cookie that keeps your shopping cart, and basic server logs (IP address, browser, pages requested).

We do not collect payment card details on this website. Payment is arranged directly with our team.

How we use your information

• To process and deliver your order and arrange installation or configuration.
• To call you back about a service request or enquiry.
• To provide support, warranty and after-sales service.
• To keep the website secure and working properly.
• To meet our legal, tax and accounting obligations.

We do not sell your personal information and do not use it for automated decision-making.

Data sharing

We share information only when needed to serve you: with delivery partners and subcontractors carrying out your order, with providers who host or support our systems, and with authorities when required by law. These parties may use the information only for the purpose it was shared. Information shared with us during a security assessment is treated as confidential and covered by the agreement for that engagement.

Your privacy rights

Depending on where you live, including under Washington State law, you may ask what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal retention duties. To make a request, contact us using the details below.

Security & cookies

We use reasonable technical and organisational safeguards to protect personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but security is our business and we apply the same care to our own systems.

This website uses only essential cookies: a session cookie for your shopping cart and a security token that protects forms. We do not use advertising or tracking cookies.

Contact us & updates

• CR Group Solutions LLC, 1700 7TH AVE STE 2100, Seattle, WA 98101, United States
• Email: [email protected]
• Phone: +1 (360) 213-9395

We may update this policy from time to time. The date at the top shows when it was last changed.